Jobs, people and customersUsually split across files and messages
Often centred on scheduling or one main workflow
Usually broad and mature
Designed to keep jobs, staff, schedules, customer activity and commercial records connected
Customer-facing experienceManual updates or separate tools
Varies by product and plan
Often available, with depth varying by suite
Customer portal is part of the standard operational platform
Management informationUsually rebuilt manually
Often basic to moderate
Often mature
Core operational visibility; deeper reports, KPIs, summaries and alerts on Pro
SetupYou design and maintain it yourself
Usually self-serve or standard onboarding
Often structured implementation
Founder-led setup around the agreed workflow, terminology and permissions
Integration ecosystemFlexible but fragmented
Varies
Usually strongest here
Newer ecosystem; complex integrations are scoped rather than implied
External proofYour own process
Established products may have many reviews
Usually strongest here
LinkSlate is newer and is not pretending to have customer proof it has not yet earned
Pricing approachTool costs can be low but internal admin still exists
Varies, often by user or feature tier
Varies by suite and implementation
Public business-plan pricing: Core £149/month and Pro £249/month